Ⅰ. Pre-sales service

1. Professional consultation and demand analysis to understand customer uses (clothing, home textiles, industry, etc.) and recommend suitable fabrics (composition, weight, function, etc.). Analyze market trends (such as environmentally friendly fabrics, functional fabrics demand) and provide material selection suggestions. Answer the fabric characteristics (breathability, elasticity, color fastness, etc.) and production process questions.

2. Sample support provides free or low-cost samples for customers to test. Adjust samples (e.g. color, thickness, finishing process) according to customer requirements. Quick response to sample delivery (international customers need to consider logistics timeliness).

3. Customized transparent quotation for price and scheme (including MOQ, MOQ, bulk discount). Offer alternatives that balance cost with performance (e.g. blending alternatives to pure natural fabrics).

Ⅱ. In-sale service

1. Order management Clarify the order details (specifications, color, delivery date) and confirm the contract terms (such as inspection standards). Follow up production progress in real time and provide production reports or photos. Coordinate logistics (sea/air freight), customs clearance documents (CO, inspection report for export).

2. Technical support provides fabric use guidelines (cutting, washing, printing and dyeing process suggestions). Help solve technical problems in processing (e.g. shrinkage control, printing alignment). Custom development (adapting ingredients, organizational structure or functional handling to customer needs).

Ⅲ. After-sales service

1. Quality assurance return and exchange policy (clarify the handling process of quality problems). Provide testing reports (such as four-point scale reports).

2. Long-term cooperation supports regular return visits to understand customer inventory and new requirements. Provide early warning of market dynamics (e.g. fluctuations in raw material prices, policy changes). Safety inventory management (JIT supply, stocking advice).

Ⅳ. Value-added services

1. Design and market support to assist customers in developing new products (providing popular color cards and fabric matching schemes). Joint promotion (e.g. customization of exclusive fabric collections under customer brands).

2. Financial support flexible payment methods (installment payment, extension of account period).

Ⅴ. Digital service (modern trend)

online sampling platform (3D fabric display, digital color card). Order real-time tracking system (logistics, production schedule visualization).